SHIPPING

Where is my order?

We know how exciting parcels are - so we send you all the information so you can track your parcel! For this to happen, make sure your email is correct upon ordering because that’s where we’ll be sending the notifications.

How do I know if my order has been shipped?

We'll send you a shipping confirmation email. It might take up to 48 hours to receive tracking information - but don't worry you'll be the first to know when it's on the way. 

How long does shipping take? We ship all parcels through the Australia Post parcel network. You can find your estimated delivery time by clicking here. Use the Australia Post calculator by entering our postcode (2360) and yours to calculate the expected delivery times. Note: We can only provide the expected delivery times shown and cannot speed up any processing times.

Why haven't I received my shipping confirmation email?

We suggest before contacting us, check your emails (including junk/spam email) and make sure Cutting Edge Country is on your safe senders list.  If you have made an error in your email address provided, log back into your account and feel free to change it. Note: this will only update for future orders. If you still cannot locate the shipment confirmation email or think it is taking a little longer than it should, contact us with your name and order number and we will update your details for you.

I have tracked my order, but I think it has been wrongly delivered or lost?

Once the successful lodgement of your parcel has taken place at our local post office, we take no responsibility for Australia Post’s delivery of the parcels. If you experience a missing or lost parcel, you need to make contact with Australia post. If you require signature on delivery, please contact us upon ordering, to arrange this additional postage service – additional charge of $3.50 will apply.

I was eligible for free shipping, will it be sent express?

All free shipping offers are sent via standard post. If you require express shipping, you will need to not apply the free shipping code and pay for the express shipping as normal.