Refunds & Exchanges Policy
REFUNDS & EXCHANGES
What is your returns policy?
We want to ensure our customers are 100% satisfied with purchases, so we offer exchanges and store credits on all returns. You can exchange for any in stock products or grab an exchange store credit voucher instead. If you don’t see yourself falling in love with anything else online, don’t forget the store credit can be used by someone else instead (sneaky gift idea).
We recommend you familiarize yourself with our policy before completing your purchase. We kindly ask that you inspect all items upon arrival to ensure you are completely satisfied with the goods. You have 14 days from the delivery date to have the items returned in the original condition. The moment you decide to return your item/s you must get in contact with us to arrange, by emailing email@example.com with the subject line: RETURN. We will not arrange exchanges over the phone.
- Email us with Name, Order Number, Item/s being returned, Reason for return. Please also tell us the item you wish to exchange for.
- We will notify you of the availability of the new product and put it aside for you in the meantime until we receive the return.
- We will advise what size Australia Post prepaid satchel you need to include inside with your return item. This satchel is used to send the replacement exchange item back to you in, and to speed up processing times we suggest you complete the address details on the satchel to speed up the processing of your return.
- Upon receipt of your return item (within 14 days) we will notify you of its arrival and send you a shipping confirmation with your new tracking number for the replacement item being shipped back to you.
- Email us with Name, Order Number, Item/s being returned, Reason for return.
- We will reply to your email with the return address details for the item to be returned to.
- Upon receipt of your return item (within 14 days) we will notify you with your exchange store credit coupon code. This coupon will last for 3 months from issue date.
- Do not attempt to send back items without speaking to us prior. This will incur a handling fee of $10 which will be deducted from your store credit / exchange.
- Do not CALL us to arrange. They are processed via email only.
- Unfortunately due to hygiene reasons we do not accept returns on jewellery unless deemed faulty.
- All items must be returned in NEW re-sellable condition. All initial tags must be attached and in tact.
- All return postage costs need to be covered by yourself - tracked postage with a signature on delivery is recommended as we cannot be responsible for goods lost in transit.
- Damaging made to products as a result of incorrect fitting or sizing will be at the cost of the buyer.
- All items must be returned free of all odors - they must not smell of smoke or perfume.
- All returns are processed as store credits and product exchanges only.
- No returns or exchanges are offered on SALE items.
My item has arrived faulty, what can I do?
In the unlikely event that your product has arrived faulty or damaged, please contact us describing the fault and images of the product. I will then send all details to the manufacturer to remedy the problem for you.